Please note that due to winter weather conditions and higher than normal volumes, there may be unexpected delivery delays. Order now to ensure your parcel arrives on time.
HOLIDAY MAIL ORDER
If you experience a delay, Farmacy can apply for a complaint ticket with Canada Post on your behalf if a parcel is two or more business days late.
FREE LOCAL & NATIONWIDE DELIVERY*
Frequently asked questions (FAQ)
Can I order for my family or friends?
No, members may not order for their family members. We are only able to sell our medical products to our patients. If your family member wishes to also get products they should go through our sign up process and become a member so we can ship their medicine to them directly.
How long does it take, will I have my order the next day?
We are currently shipping to our patients nationwide . Our Mail Order reception intakes all orders from Monday-Friday and we offer a variety of shipping options. Delivery time can vary, depending on your location as some smaller towns may have a slightly longer delivery process. If you place an order after our cut off for same day shipping or over the weekend, your parcel will be shipped out the following business day once we have received payment. For an order to ship the same day that is received, the order and payment must be received by 12:00PM PST.
How do I pay for my mail order?
Interac payment is amongst the fastest, safest and securest online. Instead of entering personal information into the Farmacy website, you will be taken to your online financial institution. Once you have completed the Interac payment process, you will return to the Farmacy website to confirm your order.
All e-Transfers must be sent to firstname.lastname@example.org. Please ensure that the security answer is ‘farmacy’. If you need help setting up an e-Transfer, please contact your bank.
What’s the packaging going to look like and say?
Our packaging is very discreet. All packages come from a non-identifiable company and are vacuum sealed to limit and ensure there is no smell.
Will I have tracking information?
Local Orders: Local orders do not receive tracking numbers. This area includes Victoria, Southern Vancouver Island, Vancouver, and Greater Vancouver.
All other orders: Yes, you will receive tracking information the moment your information is inputted in to the system with either Purolator or Canada Post. If you do not receive tracking information once you have received your Farmacy Shipping Confirmation email, please check your junk mail or email us directly.
Will my parcel require a signature?
What if I don’t get my product?
Farmacy guarantees that all patients will receive their medicine. If for some reason a patients parcel requires signature but does not receive their medicine, Farmacy will open a service ticket with Canada Post and send a new parcel, free of charge. If you have any questions or concerns please reach out to email@example.com.
What happens if my parcel arrvies with incorrect items or damaged?
If you receive incorrect items in your parcel, please send a short description of what is missing or incorrect to firstname.lastname@example.org for our team to rectify as soon as possible.
What is the costs for shipping?
Shipping costs are calculated based on where you live. There is the option for free shipping with larger orders for all members. To find out how much shipping is to your location, please use the delivery cost calculator above the FAQ section on this page.